Every encounter therapy, medication management, testing, group, or crisis visit gets pulled from the clinical documentation and entered as a distinct, billable line item. We match start and stop times to the correct time-based CPT code, confirm the rendering provider and supervising provider are recorded correctly, and make sure nothing documented in the note gets left off the claim by accident.
We don't just key in whatever code sits on the superbill; we check it. Diagnosis codes are matched against documented medical necessity, procedure codes are cross-referenced with the note's actual content, and any mismatch between what was billed and what was written gets flagged and corrected before submission, not after a payer catches it for you.
Behavioral health billing lives and dies by modifiers telehealth indicators, interactive complexity (90785), 25 modifiers on same-day E/M and therapy, and POS codes that shift constantly between office, home, and telehealth visits. We assign each one deliberately, based on how and where the service actually happened, so claims don't bounce over a technicality that had nothing to do with the care delivered.
Group practices, IOP programs, and clinics running several clinicians out of several locations create charge entry complexity that a generic biller misses. We track which provider saw which patient at which site, keep NPI and taxonomy data aligned per encounter, and prevent the cross-contamination errors that happen when volume climbs and shortcuts start creeping in.
An unposted charge is an invisible one, and invisible charges quietly become written-off revenue. We monitor charge lag daily, chase down missing documentation before it stalls a claim, and keep a visible, dated queue so nothing from three weeks ago is still sitting untouched when your monthly numbers come due.
Before a single charge becomes a claim, it passes a second set of eyes. We audit for coding conflicts, missing units, unmatched diagnosis-procedure pairs, and payer-specific entry rules, catching the kind of error that a rushed front-office workflow almost always misses under normal volume.
In most cases, within 24 to 48 hours of the note being signed. Same-day entry is available for higher-volume practices, and we track charge lag continuously so delays get caught and resolved rather than accumulating quietly in the background.
We flag the mismatch before the claim is ever submitted and route it back for clarification or documentation correction. Billing a code the note doesn't support is one of the fastest ways to draw payer scrutiny, so we'd rather catch it at entry than fight it during an audit.
Yes. We track provider, location, and payer variables per encounter so charges stay accurate even across several clinicians, several offices, and several distinct payer contracts running at once.
Coding assigns the correct CPT and ICD-10 values based on the clinical documentation. Charge entry takes those codes and builds them into a complete, submission-ready claim line, correct modifiers, units, provider data, and place of service included. We handle both, so nothing gets lost in the handoff between the two steps.