You chose Valant because it was built for behavioral health. We make the billing side of it work harder charge review, Claim Assist optimization, ERA reconciliation, denial management and A/R cleanup, all inside your existing account.
Valant (Valant IO) is a cloud-based EHR built specifically for mental and behavioral health. It auto-generates a charge behind every scheduled service, color-codes claims by status, connects to thousands of payers through an integrated clearinghouse, and posts ERAs with a single click.
But software surfaces the work it doesn't do the judgment. Valant will tell you a claim is overdue; it won't call the payer, rework the code, and refile before the deadline. It will flag a charge; it won't decide whether that's a real problem or a false positive. That's the gap our billers fill.
Every service below happens in your own Valant environment, using the tools your practice already pays for.
We verify every appointment produced a correct, complete charge before it becomes a claim catching missing units, wrong CPT codes and mismatched modifiers at the source.
We work Valant's Claim Assist flags, correct what's fixable, escalate what isn't, and batch-submit clean claims through your integrated clearinghouse.
Front-end rejections from Waystar / Optum are worked daily, not weekly so a bad payer ID or eligibility mismatch never quietly ages out.
We categorize denials by root cause, correct and resubmit, and build appeals from the documentation Valant already stores.
We post remittances, reconcile against expected reimbursement, and investigate underpayments instead of auto-accepting them.
Run before the visit so copays, deductibles, coverage limits and auth requirements are known upfront not discovered at denial.
We track authorized units and visit limits especially for IOP/PHP and higher-frequency care so sessions aren't delivered outside coverage.
Structured follow-up on every aging bucket, plus a dedicated project to clear inherited A/R backlogs before timely-filing deadlines close.
Payer enrollment and credentialing handled as a service alongside Valant then reflected correctly in the system so claims bill under the right provider.
Here's specifically how our team works the platform day to day where judgment turns automation into money collected.
Valant drops each charge into the Pending Transactions queue awaiting approval the exact moment money is won or lost. We confirm the CPT matches the session delivered, that time-based codes match documented time, and that telehealth place-of-service and modifiers are right for each payer, before it ever becomes a claim.
The rules engine screens charges against 100+ behavioral-health edits. But it can't tell a genuine problem from a payer quirk you've solved a hundred times. We clear the fixable flags fast and recognize the false positives, so clean claims aren't held up unnecessarily.
Valant color-codes claims as unbilled, in-process and overdue so nothing hides. We work those buckets every day finalizing unbilled charges, monitoring in-process claims, and triggering immediate payer follow-up the moment anything crosses into overdue.
One-click ERA posting is a real time-saver but "posted" isn't "paid correctly." We compare each payment to the contracted rate on your fee schedule, flag underpayments and unexpected patient-responsibility shifts, and pursue the difference.
Here's where we help you close the gap between what Valant can do and what your practice is actually getting.
How a single service moves through Valant, with the biller's judgment layered on top of the platform's automation.
Patients self-onboard in the MYIO portal; demographics and insurance port into the chart. We verify subscriber details are complete — the biggest source of preventable denials.
We confirm active coverage, BH benefits, copay/deductible and any visit or authorization limits before the appointment.
Valant handles single, recurring, group and IOP/PHP appointments and auto-generates the billing component. We ensure recurring series and group rosters bill correctly.
The charge lands in the Pending Transactions queue. We review CPT, modifiers, units, time and place of service before approval.
The charge is checked against behavioral-health rules. We resolve genuine flags, clear false positives, and finalize.
Clean claims batch out through Waystar / Optum. We confirm successful transmission and acceptance.
The dashboard color-codes claim status. We work rejections daily and monitor in-process claims against expected turnaround.
Remittances post with one click. We reconcile every payment against the contracted rate and flag underpayments.
We categorize by cause, correct and resubmit, appeal where warranted, and fix repeat offenders at the source.
Balances flow to MYIO for online payment. We manage statement cycles and patient-balance follow-up.
We work every aging bucket and deliver a monthly read on collections, denial trends and payer performance.
Session-length coding, add-on and interactive-complexity codes, group and IOP/PHP billing, prior-auth-heavy payers, measurement-based care. We work these codes and payers every day not "all medical."
No migration, no disruption. You keep your EHR, your data, your clinical workflows and your login. We plug into the billing side.
We're not tied to the vendor's own service line. Our only incentive is your collections, and our reporting is built to show exactly how we're doing against it.
We'll tell you plainly what Valant does natively, what genuinely needs a biller, and where a service like credentialing sits outside the software entirely.
If your denials are creeping up, your A/R is aging, or your team spends nights approving charges instead of seeing patients let's talk. We'll review your Valant billing operation and show you exactly where revenue is leaking.
Prefer email? info@mentalhealthbilling.us