Clear Statement Generation
After insurance pays, we produce accurate, plain-language statements that show exactly what was billed, what insurance covered, and what the patient owes — no jargon, no surprises.
Trusted by practices nationwide · 15+ years in behavioral health billing
Insurance billing gets most of the attention, but patient balances — copays, coinsurance, and deductibles — are where many mental health practices quietly lose revenue. Confusing statements go unopened, balances age past 90 days, and clinicians end up having awkward money conversations in the therapy room.
Our patient billing and statements service closes that gap. After payment posting, we calculate each patient’s true responsibility, generate a clean and confidential statement, deliver it the way the patient prefers, and follow up until the balance is resolved — always in a tone that protects the therapeutic relationship your practice depends on.
Because we work exclusively in mental and behavioral health, every statement, phone script, and follow-up policy is designed for the realities of therapy and psychiatry: weekly session cadences, sliding-scale fees, sensitive diagnoses, and clients who deserve discretion.
Six connected services that turn patient balances from an administrative headache into a predictable revenue stream.
After insurance pays, we produce accurate, plain-language statements that show exactly what was billed, what insurance covered, and what the patient owes — no jargon, no surprises.
Statements are worded and delivered with behavioral health privacy in mind. Discreet service descriptions, secure electronic delivery, and full respect for each patient's contact preferences.
Online portals, card-on-file, phone payments, and mailed checks — patients pay faster when paying is effortless. We set up and manage the options that fit your practice.
Our trained specialists answer patient billing questions directly — explaining EOBs, deductibles, and balances — so your front desk isn't buried in billing calls.
Structured statement cycles, gentle reminders, and flexible payment plans recover aging balances without pressure tactics that could damage the client relationship.
For out-of-network and self-pay clients, we prepare complete superbills with correct CPT and diagnosis codes so clients can seek reimbursement without back-and-forth.
Before or at the visit, we confirm eligibility and estimate patient responsibility, so copays are collected up front and nobody is surprised later.
Once payers respond, we post payments and adjustments precisely, calculating the true remaining balance for each patient — the foundation of an accurate statement.
Clean, confidential statements go out on your chosen cycle by secure email, text link, or mail, typically within days of payment posting while the visit is still fresh.
Patients pay through the channel they prefer, and our team handles every question, dispute, and payment-plan request with patience and clarity.
Unpaid balances get structured, respectful follow-up, and you receive straightforward monthly reports on patient collections, aging, and trends.
Sending statements for therapy is not the same as sending them for a lab test. Our processes are built around the specific realities we’ve handled for practices nationwide:
We've generated and followed up on patient statements for solo therapists, group practices, IOP/PHP programs, and psychiatric clinics — so we've already solved the edge cases your practice will run into.
Our team works with behavioral health CPT coding, parity rules, telehealth billing requirements, and payer-specific quirks every single day — accuracy that flows straight into cleaner patient statements.
Operating across the United States in partnership with A2Z Billings, we support the full revenue cycle — from eligibility verification to denial management — so patient billing never happens in a silo.
Secure systems, signed BAAs, discreet statements, plain-language reporting, and a real team you can call at +1 (734) 619-8238 — no black boxes, no hidden fees.
Everything your practice needs to collect patient balances: statement generation after insurance pays, delivery by mail or secure electronic channels, collection of copays, coinsurance, and deductibles, online payment options, a support line for patient billing questions, and structured follow-up on unpaid balances.
Statements use discreet service descriptions rather than exposing diagnoses or session details, delivery follows HIPAA requirements on every channel, and we honor each patient's documented communication preferences — including households where privacy matters most.
Most practices choose a 30-day cycle, but we tailor timing to your workflow. Statements go out shortly after payment posting, because balances presented while the visit is fresh are paid noticeably faster.
Yes. Our specialists field patient calls and messages about balances, insurance processing, and payment plans, so your front desk and clinicians can stay focused on care instead of explaining EOBs.
Absolutely. We prepare complete, correctly coded superbills so out-of-network and self-pay clients can submit for reimbursement without repeated corrections or delays.
In our experience, it strengthens them. Money conversations move out of the therapy room and into the hands of trained billing staff who use clear, respectful language — consistent with your practice's tone and values.
Get a free, no-obligation review of your patient billing process. We'll show you where balances are leaking — and exactly how we'd fix it.